FAQs

Questions:
  1. How do I find the restaurants that will deliver to me in my community?
  2. Food related instructions?
  3. Complicated delivery instructions?
  4. I own / manage a restaurant; can I join your service?
  5. How can I get my friends to order from your service?
  6. How do I pay; cash, credit cards, Switch?
  7. Do I have to pay you for any of the services?
  8. How do I know all the information on your site is up to date?
  9. What does 'advance orders' mean?
  10. Is your service available outside Southampton?
  11. How do I know that I will be getting good food?
  12. Why should I register with you?
Answers:
  1. How do I find the restaurants that will deliver to me in my community? We will only show you the menus of restaurants that do business in your area. That is why we ask for your postcode at the beginning of the ordering process. We will also only show the restaurants open for business at the time that you visit the site. Some of them will allow you to order in advance in case they are closed, or if you just want to plan your delivery ahead of time. Advanced orders need to be processed by phone 08450 06 07 08. Coming soon the ability to find your restaurant on your mobile phone. Return to top
  2. Food related instructions? Some restaurants can accept special food instructions with your order. To ensure that you get exactly what you want, simply state your preferences, such as vegetarian, vegan, or not too salty, extra spicy. If the restaurant of your choice offers this feature, it will be indicated under the 'special instructions' sign on the order page. Return to top
  3. Complicated delivery instructions? Let's say you live in a hard-to-find town house, or your doorbell is the one with the yellow sticker on it conveniently hiding your name or flat number; or you are in the office on the tenth floor, second room to the left from the entrance; now you can let Delivereats know your delivery address immediately in your own words. Just fill in your delivery instructions on the order page and help the Delivereats deliver your order more efficiently. Return to top
  4. I own / manage a restaurant, can I join your service? Restaurants are what make our world go round, so please contact us. For further information on how you can become a part of our online service, go to www.delivereats.co.uk/signup.php Return to top.
  5. How can I get my friends to order from your service? If your friends or family don't know who to order from when you're not around, then let us send them an email informing them about the Delivereats service. It's one way of making sure you have something to choose from next time you have lunch or dinner at their place. Just use our Tell a Friend section on the right-hand side and we'll send them a nice email explaining our service on your behalf. Return to top
  6. How do I pay; cash, credit cards, Switch? For the time being cash payment will be taken, payment by credit or debit card will be introduced shortly. You deal directly with Delivereats, we pay the restaurant. Only one transaction is needed. This way the ordering process is safe and secure. Please note minimum order is specified by the individual restaurants. Return to top
  7. Do I have to pay you for any of the services? Y Delivery charge is made where applicable this is clearly shown and added to the total cost. Check out the website, every week we have exclusive offers for Delivereats customers. Return to top
  8. How do I know all the information on your site is up to date? ? With hundreds of menus on our site, we're working hard on keeping our site up to date, day and night. We only work with restaurants that are committed to keeping us fully informed on changes in their menu, prices and any special offers and discounts they may offer through our site. If there is a price discrepancy between what you ordered and what the restaurant is charging, we will let you know as soon as possible. Return to top
  9. What does 'advance orders' mean? With advance orders, you can plan your food deliveries at any time, any place. Simply select the type of food you desire (whether you order from the office in the morning to make sure you have a nice Thai meal when you get home after a long day's work, or you need to plan a dinner party or special event with friends. Restaurants that offer the advance order feature will always indicate the minimum and maximum time required for advance orders. All advance must go through our call centre 08450 06 07 08. Return to top
  10. Is your service available outside Southampton? We're operational in the Southampton, going live in Portsmouth, and looking to expand our services in an area near your ASAP. Return to top
  11. How do I know that I will be getting good food? The actual quality of the food is the responsibility of the restaurant and, like any catered meal, the quality can vary. Although we can not assume responsibility for the actual quality or quantity of the food ordered, we strive to only represent reliable restaurants on our site. We keep a detailed track record on all the participating restaurants, and will not hesitate to remove restaurants that don't uphold our standards. We encourage you to let us know about your good and not-so-good experiences with restaurants on our site to be able to take swift action. Eventually, we will move toward a rating system, including customer comments about each participating restaurant, so you will have even more information at your fingertips to make an informed choice. Email us your comments and experiences at feedback@delivereats.co.uk. Return to top
  12. Why should I register with you? Registering won't cost you much time, and it is completely secure. We will only ask you the essentials like your address, your phone number(s) and email address. We will then let you choose your own username and password. After this, whenever you visit the site and log on, we can speed up the ordering process, as you only have to confirm your details every time you order instead of typing them in, making it even easier for you to order in a fast and reliable manner. But there's more: as a member you can also store multiple addresses (which you name for fast reference, like 'my office' or 'my girlfriend's place'), access your favourite restaurants straight away (every time you order from an restaurant, it will automatically be added to your list of favourites), or go through your order history and quickly look up that nice Japanese dish you had a week ago, and re-order it with one click! Naturally you have full control over all this information: your 'profile editor', accessible via your personal member page, will let you add, delete and change any personal information we hold on file for you. You can register as a member on the Delivereats home page, in the Member Sign-In section. Return to top

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